Return & Refund Policy

Return & Refund Policy

Marito Shoes wants customers in Pakistan to shop with confidence. This policy outlines the general approach to return and refund requests placed through our online store.

Eligibility

• Returned products should be unused, in their original condition, and accompanied by original packaging where applicable.
• Requests may be declined if the item shows signs of wear, damage, or use beyond standard inspection.

Return Request Process

If you believe your order qualifies for a return or refund review, contact us at [email protected] with your order details and a clear explanation of the issue.

Refund Review

Approved refund requests are processed according to the payment method and order circumstances. Processing time may vary depending on payment channels and administrative review.

Non-Return Situations

Items may not qualify for return or refund in cases involving damage caused after delivery, improper use, or requests outside the policy conditions.

Policy Updates

Marito Shoes may revise this policy when product, operational, or compliance requirements change. The latest version published on this page will apply.